Shipping Information

Last Updated: 2025.10.17

At teatoks-shop.com, we are dedicated to bringing the finest Chinese teas and tea sets directly to your doorstep. We understand that you're eager to receive your order, and we strive to make the shipping process as clear and efficient as possible. Please review the following information carefully.

1. Order Processing Time

All orders are processed within 48 hours (2 business days) after the order is placed. Order processing includes payment verification, quality check, and careful packaging of your items.

2.nations & Carriers

We currently offer international shipping to a wide range of countries worldwide. Orders are shipped from our warehouse in China via reliable international carriers such as China Post Air Mail, ePacket, or other certified logistics services, depending on your location and order size.

3. Shipping Time & Transit Estimates

Please be aware that shipping times are estimates and are not guaranteed, as they are subject to international customs processes and carrier performance.

  • Estimated Transit Time: 8 to 30 business days.

This timeframe begins after your order has been shipped and you have received a shipping confirmation email. Various factors can influence delivery times, including:

  • Destination country

  • Customs clearance procedures

  • Weather conditions

  • Local postal service efficiency

4. Shipping Costs & Free Shipping

We offer transparent and competitive shipping rates.

  • Standard Shipping Cost: Shipping costs are calculated based on the weight of your items and your delivery address. The final cost will be displayed at checkout before you complete your purchase.

  • FREE SHIPPING: We are pleased to offer FREE STANDARD SHIPPING on all orders over $79.00 USD. Your order will automatically qualify for this promotion at checkout.

5. Important Notes

  • Address Accuracy: Please ensure your shipping address is complete and accurate. We are not responsible for packages lost or delayed due to incorrect addresses provided by the customer.

  • Shipping Delays: While we make every effort to ensure timely delivery, international shipping can sometimes face unforeseen delays, especially during peak seasons (like holidays) or due to global events. We appreciate your patience and understanding.

  • Lost Packages: If your package has not arrived after 40 business days from the shipment date, please contact us at HainanZhao1988@outlook.com, and we will initiate an investigation with the shipping carrier.

Contact Us

If you have any questions about our shipping policy or the status of your order, please do not hesitate to contact our customer service team.

Email: HainanZhao1988@outlook.com
We will respond to you as soon as possible.