Last Updated: 2025.10.17

We at teatoks-shop.com are passionate about sharing the authentic taste and rich culture of Chinese tea with the world. Your satisfaction, questions, and feedback are incredibly important to us. Please don't hesitate to reach out using the information below. We are here to help and will respond to your inquiry as soon as possible.

General Inquiries & Customer Service

For questions about our products, tea recommendations, shipping, returns, or any other customer service matters, our dedicated team is ready to assist you.

• Email: HainanZhao1988@outlook.com  or  7079654@qq.com

• Response Time: We strive to respond to all emails within 24-48 hours during our business days (Monday to Friday).

Business Hours

Our customer service team is available to respond to emails during the following hours (China Standard Time - CST):

• Monday - Friday: 9:00 AM - 6:00 PM

• Saturday & Sunday: Closed

Please note that responses may be delayed outside of these hours and on Chinese public holidays.

What to Include in Your Email

To help us assist you more efficiently, please include the following in your email:

• Your full name

• Your order number (if applicable)

• A clear and detailed description of your inquiry or concern

Connect With Us

Stay updated on our latest tea collections, brewing tips, and special promotions by following us on our social media channels. (Optional: Add social media icons/links here if applicable)

(Optional Section) Wholesale & Partnership Opportunities

We are interested in collaborating with cafes, restaurants, and retailers who share our passion for high-quality Chinese tea. For wholesale and business partnership inquiries, please email us at HainanZhao1988@outlook.com  or  7079654@qq.comand use the subject line "Business Partnership Inquiry."

We Value Your Feedback

Your experience helps us grow and improve. We appreciate every message we receive and look forward to connecting with you.

— The teatoks-shop.com Team