Privacy Policy

Last Updated:2025.10.17

teatoks-shop.com ("we," "us," "our," or "the Site") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website teatoks-shop.com and make a purchase from us.

Please read this privacy policy carefully. By accessing and using our Site, you consent to the practices described in this policy. If you do not agree with the terms of this policy, please do not access the Site.

1. Information We Collect

We collect several types of information from and about users of our Site:

  • Personal Identification Information: This is information that can be used to identify you personally. We collect this information only when you voluntarily provide it to us. Examples include:

    • Name

    • Billing and shipping address

    • Email address

    • Phone number

    • Payment information (e.g., credit card details, which are processed directly by our secure payment gateways and not stored on our servers)

    • Order history and preferences

  • Non-Personal Information: This data does not directly identify you but provides us with analytics to improve our Site. Examples include:

    • Usage Data: Information about your interaction with the Site, such as pages visited, time spent on pages, and clickstream data.

    • Technical Data: Your IP address, browser type and version, time zone setting, operating system, and platform.

    • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and analyze Site traffic. For more details, please see our "Cookies" section below.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Fulfill Your Orders: To process your payments, arrange for shipping, and provide you with invoices and/or order confirmations.

  • To Communicate With You: To respond to your inquiries, provide customer support, and send you important account-related information.

  • To Improve Our Site and Products: To analyze how customers use the Site, to improve our product offerings, and to personalize your shopping experience.

  • For Marketing Purposes (with your consent): To send you information about new teas, tea sets, promotions, and other updates we think you will find valuable. You can opt-out of receiving these communications at any time.

  • For Security and Fraud Prevention: To protect our Site and our users from fraudulent transactions and other malicious activities.

3. Legal Basis for Processing (For EEA Users)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your information depends on the context in which we collect it. We typically rely on the following:

  • Performance of a Contract: To fulfill our obligations under a contract with you (e.g., processing your order and delivering your tea and tea sets).

  • Your Consent: When you have given us clear consent to process your data for a specific purpose (e.g., sending marketing emails).

  • Legitimate Interests: For our legitimate business interests, such as improving our services and maintaining Site security, provided that your fundamental rights do not override those interests.

4. Sharing Your Information

We do not sell, trade, or rent your Personal Identification Information to third parties. We may share your information with trusted third-party service providers under the following circumstances:

  • Service Providers: We share data with companies that provide services on our behalf, such as payment processing, order fulfillment, shipping (e.g., FedEx, DHL), email delivery, and analytics.

  • Legal Obligations: We may disclose information if required by law, such as to comply with a subpoena or similar legal process.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred.

All third-party service providers are obligated to protect your data and are not permitted to use it for any other purpose.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. We use secure servers and encrypt sensitive information (like credit card data) using Secure Socket Layer (SSL) technology. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access and Rectification: The right to access and correct your personal data.

  • Erasure ("Right to be Forgotten"): The right to request the deletion of your personal data.

  • Restrict Processing: The right to request that we restrict the processing of your personal data.

  • Data Portability: The right to receive your data in a structured, machine-readable format.

  • Object to Processing: The right to object to our processing of your personal data, particularly for direct marketing.

  • Withdraw Consent: Where we rely on consent, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us using the information in the "Contact Us" section below.

7. International Data Transfers

Your information, including Personal Data, may be transferred to —and maintained on— computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. By using our Site, you consent to such transfer.

8. Children's Privacy

Our Site is not intended for individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from Children. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us, and we will delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:
Email: HainanZhao1988@outlook.com  or  7079654@qq.com